Important Notice: All PB clips are copyrighted and
protected by DRM (Digital Rights Management) to ensure that they remain
our exclusive property.
How much do the credits and clips cost?
Downloadable parts (unlimited viewing) are $9 (9 credits) for
and $6 (6 credits) for SD Videos and are purchased for
unlimited viewing. PBVideo Slide Show parts are $6 (6 credits) each.
Each video volume (around 40-50 mins) comes in four parts for easier and
quicker downloading. Each part is around 9-12 minutes depending on the
volume number. Specific information about each volume and part, such
as duration and file size, can be seen by clicking on any individual
volume number to your left.
What is a Credit Wallet Account?
A Credit Wallet account allows you to purchase and view videos. You
can set up an account by clicking on the "Buy Credits" account to the
left. This will take you to a CCBill page which will verify your payment
information. THERE IS AN 18 CREDIT MINIMUM PURCHASE, although you can
purchase credits for as many clips as you like. Purchased credits do not
expire. After you set up your credit wallet account remember your username
and password since they will be used to access and view the licensed
Where are the Video
Downloads, and Video Previews located on the site?
The Puffybeach VOD store is
located in the public area for all visitors to the site. Video
previews are located on the Video preview page, for a variety of free SD
and HD samples.
What video format does PB use?
PB uses WMV (Windows Media Player 8 or higher) encoded with Windows
DRM (Digital Rights Management). VIDEOS CAN ONLY BE VIEWED ON THE COMPUTER ON WHICH THEY WERE DOWNLOADED. If you make any significant changes to your hard drive, such as upgrades, you may lose the ability to play the videos. Videos cannot be uploaded or shared with others unless they have purchased their own licenses. This helps protect our exclusive clips from copyright infringement. If you have purchased or are planning to purchase a new computer please contact us at firstname.lastname@example.org for further information regarding viewing your downloaded videos.
What type of computer and connection will I need?
These video clips work best on a PC with Windows7, XP or Vista on a
broadband connection. Download time depends entirely on your computer and
connection, but generally one part of a full volume, a 9-12 minute clip,
will take about 5-10 minutes to be fully downloaded. HD clips in
1280x720, volumes #12 and up, will take longer. Viewing may be difficult
or not at all possible for dialup users. If that is the case and
you have already purchased token credits contact us for further options.
Important: MAC users will NOT be able to view these video files.
How do I view my clips?
First read the 6 EZ steps in the above left-hand corner of this page. Once
you have purchased credit tokens, login to our Private Video Access
section clicking the link to your left. Click the Download Now button on the
right of the video part you wish to view. You will be prompted to use the
credits you have purchased for downloads, and must enter your
username and password for your license. Then click PLAY. Once you have
done this the first time you can view downloadable clips as many times as
you want --- you will not need an internet connection.
How do I unZip the "Download Now" video
(zip) file I downloaded?
There are several ways to do this, we will explain 2 ways and provide suggestions to help you below:
1. Most Windows computers come with an automatic windows feature. If
you "right click" over the zip file you've downloaded, you can then select open
with "compressed zipped folders". Now "left mouse click" and windows will
automatically display the WMV file for you to double click and view. (no unzipping required using this method).
2. If you do not have the above method
available to you, you can download an unzip program like
WinRar or you may already have one of those or another unzip program
installed. Once you have an unzip program installed, you simply double
click the zip file you've download and the unzip program will ask you if
you want to extract the file and where. Remember where you extract it to
so you can then double click the WMV file to start viewing it.
What if I have other questions or technical
For questions about our site or video content write us at
all technical problems and questions, use
email@example.com . We
will answer all email as quickly as possible.